Who is responsible
TechnoConception is responsible for the personal information collected through this website. Ludovic Chenneberg, founder, is the person in charge of the protection of personal information and can be contacted at support@technoconception.com.
Questions about this policy, access or correction requests, withdrawals of consent, and privacy complaints may be sent to that address. This person approves TechnoConception’s practices for keeping, deleting, and giving access to personal information and for handling complaints, which are summarized on this page.
What is collected and how
The enterprise and founder-mentoring inquiry forms collect your name, email address, service area, message, and any optional timing you provide. Enterprise inquiries also collect your organization and any optional investment range; organization is optional for mentoring and its form does not collect an investment range. Mentoring also asks about your product stage and, optionally, the support you want. A personal email address is accepted. The site also records the inquiry journey, form language, source page, selected offer, consent time, and version of the consent wording.
Like any website, each visit sends technical data to the hosting provider, such as your IP address, browser type, the page requested, and the time. Standard hosting logs use this data for a short period to deliver and protect the site. To slow down spam, the form server briefly keeps a one-way hash of your IP address and email address in temporary server memory for rate limiting. These hashes are not stored in a database or sent to the CRM.
If you allow it, TechnoConception measures the site’s audience with Vercel Web Analytics to understand how the site is used. Nothing is measured before you answer, if you decline, or if your browser sends a Global Privacy Control or Do Not Track signal. For each page you then view, the site sends Vercel the page address without its query string or fragment, the referring page, the time, your browser and operating system with their versions, and your device type; Vercel derives an approximate location (country, region and city) from the request. Web Analytics does not use cookies to recognize visitors: Vercel instead computes a hash from the request, and this visitor session is not stored permanently and is discarded after 24 hours. The recorded data is not tied to your IP address. TechnoConception sees only aggregated statistics, which are not used for advertising or profiling and are not combined with your inquiry or the CRM.
If you email TechnoConception directly, the message and anything you choose to include in it are received through Google Workspace, TechnoConception’s email service.
Fonts and images are served by the site. Advertising pixels and marketing profiling are not used. The form displays an anti-bot notice before interaction. When you focus a form field or attempt to submit, it loads Cloudflare Turnstile. Cloudflare receives security signals including your IP address, browser information, a TLS connection fingerprint, and the site identifier and origin. These signals are used to distinguish people from bots and improve bot detection, as described in the Turnstile Privacy Addendum. This security check is separate from advertising or audience measurement.
The website asks Cloudflare to validate a security token without including your name, email, organization or message in that request. An automated check determines whether the form can be submitted; an unsuccessful or unavailable check does not record your inquiry. You can retry or contact TechnoConception by email for human follow-up. JavaScript is required for the protected form. Turnstile pre-clearance, which can issue a clearance cookie, is disabled in this configuration.
Why information is used
- Assess and respond to your project inquiry
- Continue a commercial conversation you asked for
- Protect the form and website from spam and abuse
- With your permission, measure aggregate website audience to improve its content
- Operate, secure, and troubleshoot the website and the CRM
- Answer privacy requests and meet legal obligations
Consent and choices
The inquiry form requires you to check a consent box before you submit it. Using the form is optional: you may email TechnoConception instead. Without your contact details and a description of your need, however, TechnoConception cannot respond to you.
You may withdraw your consent at any time by writing to the person in charge named above. TechnoConception will then stop using your information for follow-up and delete it, except what the law requires it to keep. Your information is used only for the purposes listed on this page; TechnoConception will ask for your consent before using it for any other purpose, unless the law allows otherwise.
Audience measurement is off until you allow it in the notice shown on your first visit. Allowing and declining are equally easy, and declining does not affect the rest of the site or the inquiry form. Your answer is saved only in this browser’s local storage, under the name tc-analytics-consent, and is not sent to TechnoConception or Vercel. It is kept for six months, or until the notice changes, and you are then asked again. You can change it at any time with the button below or the “Privacy choices” link at the bottom of every page; withdrawing stops measurement immediately. A Global Privacy Control or Do Not Track signal from your browser counts as a refusal, and without JavaScript nothing is measured. For visitors in the European Union or the United Kingdom, this measurement is based on your consent.
Where information goes and who can see it
The form is processed by a server function hosted by Vercel in the eastern United States. It sends your inquiry over an encrypted, authenticated connection to TechnoConception’s private customer-relationship management (CRM) system, where it is stored as a private record. No email notification is sent. Within TechnoConception, only authorized administrators who must sign in can access the CRM.
TechnoConception uses these service providers, which act on its behalf under contractual terms that include confidentiality and security obligations: Vercel (website hosting in the eastern United States, and Web Analytics audience measurement); Google (the Twenty CRM, its database, a durable inquiry inbox and encrypted backups in Google Cloud in the eastern United States, a separate encrypted retirement-archive recovery copy in Toronto, Canada, and Google Workspace email); and Neon (the former CRM database, retained as a restricted retirement archive on Amazon Web Services in Virginia, United States). The retirement archive receives no new website inquiries. Privacy requests also cover its records.
Cloudflare, a United States company, also processes the form-security signals described above. It acts on behalf of website operators for bot protection and separately uses signals to improve Turnstile. Its Privacy Policy describes primary storage in the United States and European Economic Area and access or transfers elsewhere for its global operations. This service is not represented as processing solely in Québec or Canada.
Information is therefore processed outside Québec, including in the United States. It may be accessible to courts, law-enforcement and national-security authorities under applicable local law. Vercel’s data processing addendum, which applies to TechnoConception’s plan, includes standard contractual clauses for personal information from the European Union, the United Kingdom and Switzerland.
TechnoConception does not sell your information or share it for marketing. Website inquiries are not sent to AI models or automated enrichment services, and information is disclosed to others only as described here or when the law requires it.
How long information is kept
New website inquiries (your message, service area, timing, investment range, and consent record) are deleted automatically from the CRM and its inquiry inbox 24 months after receipt, or sooner at your request. Records in the retirement archive are reviewed and deleted when they are no longer needed for the purposes described here, subject to legal obligations. If a client relationship begins, the information needed for it is kept under the applicable agreement.
When an inquiry is filed, your name, email, and organization if supplied are also saved as a contact in the CRM. The contact is kept while the conversation or client relationship is active, then deleted or anonymized when it is no longer needed, or sooner at your request.
Access and operational logs support security and troubleshooting. Personal details are not included in inquiry delivery alerts. Encrypted daily backup copies of the new CRM are retained for 14 days; they are used for recovery and expire separately from live records. The retirement archive has a separate encrypted recovery copy with a minimum 90-day storage retention period. Hosting logs are kept for a short period set by the hosting provider. Under TechnoConception’s current plan, Vercel makes aggregated audience statistics available for 12 months and may keep them longer under its own terms; visitor-session hashes are discarded after 24 hours. Privacy-request handling includes relevant records, the inquiry inbox and the retirement archive.
The verification token is used for the security check and is not added to the CRM or website application logs. Cloudflare processes its security signals under the linked Turnstile Addendum and Privacy Policy; the website’s inquiry-retention period does not describe Cloudflare’s retention.
How information is protected
TechnoConception uses HTTPS, an encrypted and signed connection between the website and the CRM, sign-in and least-privilege access to the CRM, server-side validation, spam controls, and software updates. No system can guarantee absolute security.
Suspected incidents are investigated promptly. When an incident presents a risk of serious injury, TechnoConception notifies the Commission d’accès à l’information du Québec and the people concerned, as the law requires.
Your rights
Subject to applicable law, you may ask TechnoConception to:
- Confirm whether it holds personal information about you, and give you access to it and a copy
- Provide the information you gave in a structured, commonly used technological format, or send it to another organization you name
- Correct information that is inaccurate, incomplete, or ambiguous
- Delete information whose collection, use, or retention is no longer authorized, or when you withdraw your consent
- Stop disseminating your information or de-index a link to it, where the law allows
- Tell you who within TechnoConception has access to your information, how long it is kept, and why it is used
Making a request or a complaint
Send your request in writing to support@technoconception.com. TechnoConception may need to verify your identity before answering, will help you specify your request if needed, and will answer in writing within 30 days of receiving it.
Privacy complaints go to the same address. Each complaint is recorded, examined by the person in charge, and answered in writing, normally within 30 days.
If you disagree with the answer, or receive none within 30 days, you may apply to the Commission d’accès à l’information du Québec within 30 days of the refusal or of the missed deadline, or file a complaint with it. You may also contact the Office of the Privacy Commissioner of Canada. If you are in the European Union or the United Kingdom, you may also lodge a complaint with your data protection supervisory authority.
Changes to this policy
This page is updated whenever the website’s actual collection, email, CRM, hosting, or service-provider flows change. Each change is announced on this page with a revised date and, where the law requires it, a new notice or consent request.